Shipping policy

Ink Theory Corporation

Shipping Policy

Effective Date: August 1, 2026

At Ink Theory, we know your apparel isn't just another package—it's for Bid Day, Recruitment Week, Homecoming, Philanthropy Events, Chapter Retreats, and countless memories you'll look back on for years to come.

That's why we work hard to ensure every order is produced, packed, and shipped with care. While our trusted shipping partners handle the transportation of your order, our team remains committed to helping you every step of the way should any issues arise.

By placing an order with Ink Theory Corp., you agree to the terms outlined below.

1. Production & Shipping Timeline

All products are made-to-order unless otherwise stated.

Production timelines vary depending on the product type, decoration method, artwork approval, inventory availability, and order quantity.

Estimated production timelines shared during the ordering process are based on our current production schedule and are intended as estimates. Once production has been completed, your order will be carefully packed and released to one of our trusted shipping partners.

As soon as your order ships, you'll receive tracking information so you can follow its journey every step of the way.

2. Shipping Partners

To provide reliable service across the United States, Ink Theory works with a network of trusted shipping carriers, including but not limited to:

  • UPS
  • FedEx
  • USPS
  • DHL
  • Other regional delivery partners when appropriate

The shipping carrier is selected based on the destination, transit time, and service availability unless otherwise agreed in writing.

3. Shipping Addresses

To help ensure smooth delivery, customers are responsible for providing a complete and accurate shipping address, including:

  • Recipient name
  • Organization or chapter name (if applicable)
  • Street address
  • Apartment, Suite, or Building number
  • City
  • State
  • ZIP Code
  • Phone number

If you notice an error in your shipping information after placing your order, please let us know as soon as possible. We'll do everything we reasonably can to update the information before your package ships.

Please note that once an order has entered production or has been released to the carrier, address changes may not always be possible and additional carrier fees may apply.

4. Delivery Estimates

Estimated delivery dates are provided to help you plan your event and are based on the shipping carrier's standard transit times.

Occasionally, factors beyond anyone's control—such as severe weather, carrier delays, customs inspections, labor disruptions, natural disasters, or other unforeseen events—may impact delivery schedules.

If your shipment experiences unexpected delays, please reach out to us. We'll gladly work with the shipping carrier to investigate the issue and keep you updated throughout the process.

5. We're With You Every Step of the Way

Once your order has been shipped, we'll continue to assist you throughout the delivery process.

If your tracking stops updating, your shipment appears delayed, or you have concerns about delivery, simply let us know. We'll work directly with the shipping carrier to investigate the issue and provide updates whenever possible.

While shipping carriers ultimately control the transportation and delivery of packages, our team will always do everything reasonably possible to help your order arrive safely.

6. Signature Requirements

Certain high-value shipments may require a signature upon delivery to help ensure they are received safely.

If no one is available to sign, the carrier may:

  • Make another delivery attempt
  • Hold the package at a nearby pickup location
  • Return the shipment if it remains unclaimed

If this happens, don't worry—reach out to us and we'll gladly help you understand the carrier's options and determine the quickest way to receive your order.

7. Missed Deliveries

We understand that life gets busy—especially during recruitment weeks, philanthropy events, move-ins, and finals.

If you're unable to receive your package or miss a delivery attempt, don't panic.

Most carriers will either make another delivery attempt or hold the package for pickup. If you're unsure what to do, contact us and we'll gladly help you determine the quickest way to receive your shipment.

If a package is ultimately returned because it was never collected or because the delivery address could not be completed successfully, additional shipping charges may be required to resend the package. If that happens, we'll always discuss the available options with you before proceeding.

8. Lost Packages

If your shipment appears to be lost, please let us know as soon as possible.

We'll work with the shipping carrier to begin an investigation and keep you informed throughout the process.

Carrier investigations typically take several business days to complete. Once the investigation has concluded, we'll review the findings with you and determine the most appropriate resolution based on the circumstances.

Our goal is always to help resolve shipping issues as quickly and smoothly as possible.

9. Damaged Shipments

We take great care in packaging every order, but occasionally shipping accidents can happen.

If your package arrives damaged, please notify us as soon as possible. Photos of the outer packaging, shipping labels, internal packaging, and the damaged products help us work with the shipping carrier and speed up the resolution process.

To help us file shipping claims successfully, we recommend reporting shipping damage within 5 calendar days of delivery.

Once we receive the necessary information, our team will guide you through the next steps and work toward the quickest possible resolution. Depending on the circumstances, this may include replacement products, repairs, store credit, or another appropriate solution.

Our goal is simple—we'll do everything reasonably possible to make things right.

10. Missing Items

If your shipment arrives with missing cartons or missing products, please let us know within 5 calendar days of delivery.

Our team may request:

  • Photos of the shipment
  • Packing slips
  • Carton labels
  • Shipping labels
  • Other supporting information

We'll promptly investigate the issue and work toward an appropriate resolution.

11. Incorrect Products Received

If you receive products that don't match your approved order, please notify us within 5 calendar days of delivery.

Please avoid distributing, washing, decorating, or altering the products until we've had an opportunity to review the issue.

Once we've confirmed the discrepancy, we'll work with you to determine the most appropriate solution as quickly as possible.

12. Shipping Destinations

Some delivery locations may be subject to additional shipping procedures, customs inspections, local taxes, duties, brokerage fees, or other government-imposed requirements.

These requirements are determined by the destination and applicable regulations and are outside the control of Ink Theory Corp.

If any destination-specific requirements affect your shipment, we'll do our best to provide guidance and assist you throughout the process whenever possible.

13. Deliveries to Schools, Universities & Greek Housing

Many of our shipments are delivered directly to universities, fraternity houses, sorority houses, campus mailrooms, student housing facilities, and other organization locations.

Because every campus operates differently, some deliveries may be routed through central receiving departments or campus mailrooms before reaching the final recipient.

We recommend coordinating with your chapter officers, campus mailroom, or receiving department before your delivery date to help ensure someone is available to receive your shipment.

If you experience any difficulties locating your package after the carrier has marked it as delivered, let us know. We'll gladly assist you in working with the carrier and the receiving location to help track it down.

14. Split Shipments

To help get your products to you as quickly as possible, large orders may occasionally be shipped in multiple packages.

If your order ships in more than one shipment, you'll receive tracking information for each package whenever available.

15. Force Majeure

While we always strive to deliver every order on time, certain events beyond anyone's reasonable control may occasionally impact production or shipping schedules.

These may include severe weather, natural disasters, labor disruptions, carrier interruptions, customs inspections, government actions, pandemics, civil unrest, power outages, or other unforeseen circumstances.

Should any of these events affect your order, we'll communicate with you as quickly as possible and work to minimize any disruption.

Ink Theory Corp. reserves the right to update or modify this Shipping Policy at any time. The version published on our website at the time an order is placed will apply to that order.